How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16556
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

The reminder that the toner keeps coming up despite the fact

Customer Question

The reminder that the toner keeps coming up despite the fact that new toner has been inserted.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

Are you using a genuine OEM toner?

Check that the internal sensors are clean - use a vacuum cleaner to remove any dust or excess toner.

Remove the toner and firmly reinsert it again.

If that doesn't work and you need further assistance, please confirm the model number.