Hi,I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Sorry, it took me a few minutes to troubleshoot and to write all of these. Please try the following fix:
When you are available, please reply at the box below to continue troubleshooting. Thank you.