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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35232
Experience:  Troubleshoot printers, scanners, etc.
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Have a HP office jet 5510 all-in one. Will copy but not

Customer Question

have a HP office jet 5510 all-in one. Will copy but not print all of a sudden
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
connected to the computer with cable. Windows xp Gateway computer.
Customer: replied 1 year ago.
r u there?
Expert:  Viet - Printer Tech replied 1 year ago.
Sorry, yes, I'm here, can you please stay on this web page while I'm troubleshooting / writing the instructions? Thank you.
Expert:  Viet - Printer Tech replied 1 year ago.

Sorry, it took me a few minutes to troubleshoot and to write all of these. Please try the following fix:

  1. Disconnect the printer's USB cable from the computer for now.
  2. Click on Start -> Control Panel -> Printers.
  3. Right-click on HP printer and delete/ remove it for now.
  4. Make sure printer is powered on.
  5. Re-connect the USB printer cable securely from printer and computer.
  6. Wait a bit and the printer should automatically be reinstalled.
  7. Then check printing.

When you are available, please reply at the box below to continue troubleshooting. Thank you.