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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 33951
Experience:  Printer and scanner problem resolver for over 15 years
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My brother printer is printing half page of just a dense

Customer Question

hi my brother printer is printing half page of just a dense black block and it cuts off half the text and then the rest is txt. have never come across this and can't find in manuals to.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Its an usually issue with it reading the memory which can be caused by residue power so I want you to do the following as the first step please.

Remove the power to the printer by unplugging it from the power socket and wait 5 minutes.

Then connect the power, turn on the printer and tell me if it now prints correctly please.

Expert:  Richard replied 1 year ago.

Let me know the results please

Customer: replied 1 year ago.
no this did not help it still printing blocks
Expert:  Richard replied 1 year ago.

Thanks

Can you uninstall the printer from the computer and restart the computer.

Then install the printer again and tell me please if it now prints correctly.

Please let me know the results

Customer: replied 1 year ago.
yeah but the issue that is if i print a page enplane A4 no problem i am printing on colour A5 and that is where the issue is?
Expert:  Richard replied 1 year ago.

From which program are you printing?

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