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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Since instaling Windows 10 I am unable to print from

Customer Question

Since instaling Windows 10 I am unable to print from internet.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Is there any error or message when printing from the internet?
Are you able to print anything else, such as a photo or a document, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Able to print documents
Expert:  Viet - Printer Tech replied 1 year ago.

Is there any error or message when printing an internet website?

What is the name of your Internet / browser program, such as Microsoft Edge, Internet Explorer, Firefox, Chrome, etc.? Have you tried printing from both Microsoft Edge and Internet Explorer program? How about trying another browser?

Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?

When you are available, please reply at the box below to continue. Thank you.