Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac are you using?
That does not actually answer my question, what version of windows or mac is on your computer?
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Right-click the Start button in the lower left corner of the screen, click Search, and then type Fax and Scan.
Click Windows Fax and Scan in the results.
Click New Scan, and then click Scan.
Now save the scan by clicking on file and save as.
Open your email and look for either a paper clip icon or an option that says attach.
Click on that and point it to the scanned file you just saved.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.