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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Mp830.....was working then just stopped, replaced the power

Customer Question

mp830.....was working then just stopped, replaced the power lead but no change, the machine appears to be totally dead ?
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry to hear of this issue. Has there been any storms near you in the past few days or known power surges in your area? What is the age of the printer? What where you doing when you noticed the printer had failed?

Customer: replied 1 year ago.
This happened approx. 9months ago, there were no storms or power surges I know of, my daughter was printing some iron on stickers at the time and the machine became jammed , once we had removed all matter from machine, it was then we could not get it to work !
Expert:  VanMagnus Systems replied 1 year ago.

Ok,, So what is the closest Major City near you in Australia???

Customer: replied 1 year ago.
I live in Sydney, north shore
Expert:  VanMagnus Systems replied 1 year ago.

Address:***** Sydney NSW 2000, Australia

Phone:+61 2 9723 2347

Hours:

Open today · 8:00 am – 6:00 pm

http://www.sydney-printerrepairs.com.au/

I would ask that you take the printer to the above repair shop as they are close to you and have the "Highest Rating" for businesses near you.

Expert:  VanMagnus Systems replied 1 year ago.

Due to the length of time and that it has been months since you have used it. It needs to be looked at in person by a repair Technician/Engineer.

Customer: replied 1 year ago.
ok, thanks !
Expert:  VanMagnus Systems replied 1 year ago.

Please consider a positive rating for the service received.