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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson Printer XP-820 will not print from my Sony Lap Top

Customer Question

Epson Printer XP-820 will not print from my Sony Lap Top using an USB 2.0 Cable (OS is Windows 7). Epson tech is not able correct this problem and referred me to you.
I can copy documents.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Was it working previously? Or is this a new printer or new computer, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,