Did you try to scan, using the default program of MAC ?
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
That will work for me. When you are ready to continue, come back to this page and let me know when you are ready. Do not create a new question or anything. Just come back to this page, log in, and post a message. You can also just click the link that was sent to your email from this site.
I will be standing by,