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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20367
Experience:  Computer networking/repair. 12+ years experience.
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I have a new Epson Artisan 1430 computer. I am so use to

Customer Question

I have a new Epson Artisan 1430 computer. I am so use to shacking the ink cartridges, that I shook the new cartridges before installing them. I got an error messages when trying to print a photo. I purchased new cartridges and tried to install them. Same error message. How can I correct my mistake and begin using the printer?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using genuine epson cartridges, or generic/refilled ones?

Expert:  Nathan replied 1 year ago.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan