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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 21394
Experience:  Computer networking/repair. 12+ years experience.
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Why does the blue status light flash all the time. epson wf

Customer Question

why does the blue status light flash all the time. epson wf 3640
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Which specific light are you seeing? Any pattern to it?

Any error/message on the display screen?

Customer: replied 1 year ago.
the blue status light flashes all the time. when i push the status light a status icon is next to printer information.
Expert:  Nathan replied 1 year ago.

Press the i button above the status light, then on Printer Information line on the screen and tell me what you see.

Customer: replied 1 year ago.
i see printer information highlighted and in the box below it says ready.
Expert:  Nathan replied 1 year ago.

Is it preventing you from doing anything?
The flashing initially, in blue, just means the printer is in a ready state or preparing/processing information.

It does not necessarily mean an error. If you try to print or make a copy, is it unresponsive?

Customer: replied 1 year ago.
on the bottom i see all the ink cartridges
Expert:  Nathan replied 1 year ago.

That is normal, it is just showing you the level of the ink. It would show a triangle and ! over them if any were low/empty, do you see something like that?

Customer: replied 1 year ago.
no there is no triangle
Customer: replied 1 year ago.
there are 4 boxes on top and the first box has a blue number 1
Expert:  Nathan replied 1 year ago.

That is just showing you the cartridge layout, not indicating any problem.

Customer: replied 1 year ago.
well why is the status light flash which usually inicate something wrong.
Customer: replied 1 year ago.
i cant download the software update
Expert:  Nathan replied 1 year ago.

Status can indicate any status, good or bad. Blue is a positive indicator for these machines. It simply indicates action.

If it was amber, then it would be indicating a problem.

Customer: replied 1 year ago.
well since the light started flashing i have not been able to download program update.
Expert:  Nathan replied 1 year ago.

Is it actually indicating that an update is needed?
Unless you are having a specific problem, an update is not necessary.

You can process the update with the firmware updater tool from your computer though if needed, it does not have to be done from the printer itself.

Customer: replied 1 year ago.
that is the problem that i am having the updater tool keeps telling me to update and it go to error when i try.
Expert:  Nathan replied 1 year ago.

That can be from a wifi configuration issue. Rebooting your printer and the computer both can usually resolve that.

If it does not, go into the setup menu on the printer and look for the update option there.

Customer: replied 1 year ago.
i dont see an update in setup
Expert:  Nathan replied 1 year ago.

It would only show if the printer detected that an update was available and needed.

Personally, I would just ignore the errors from the pc at this point.
You could uninstall and reinstall the software if you wish though,

or you can manually do the update with the firmware updater recovery tool here: https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=232592&prodoid=63099060&infoType=Downloads&detected=yes&platform=OSF_W_7-64