Hi, I am Tech Michael and will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
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I am only compensated for my time and expertise if you rate kindly.
How old is your printer?
Also does it print the text you try to print?
The question is a little confusing, so I will send you an offer for phone support so we can talk about this. If you accept that I can call you at your convenience.
If not, we can continue this way either way is fine with me, but it would go much quicker if I could get all the info I need.