Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you give me the complete model number of the printer please?Are you trying to set up the wifi connection on the printer? Or is that done and you're having an issue with the computer install?
Are you trying to set up the wifi connection on the printer? Or is that done and you're having an issue with the computer install?
Yes I'm here, though I'm in the US.
You have to go into the printer setup menu, on the printer itself, to configure it to the wifi.
Your pc should then find it automatically on the network, if properly installed.
If not, reboot your router (unplug power 60 seconds) and try to install again.
You're welcome, let me know how it works.
If not, we can do a call.
This is not the same thing. None of that matters, you are picking the wifi network name from the printer setup, then entering the password.Then you're installing a network printer on the computer and letting windows search for it. if you are putting in the ip address of the router that will not work, it isn't the same as the priner address which has its own IP