How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36088
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

Help me I have canon printer and scanner model #c MG5420 can

Customer Question

Help me I have canon printer and scanner model #c MG5420 can not figure out how to send a scanned paper to an e-mail.Please help.
Thank you Rose
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
please call me(###) ###-####
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Were you able to scan and save a file on your computer?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

In your email, can you please compose a new email message, then use the paperclip option or attach option there, then browse to / select / open the scanned file you want, and send and check?

Please reply at the box below to continue troubleshooting. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

I do live online support. Can I connect remotely to your computer, so I can show you how to email scanned documents directly on your computer's screen together with you? When you are available, please reply at the box below to continue troubleshooting. Thank you.