Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What service/application are you using for the deliverable content?
The printer can't print content all on its own.
You must have some program running on your computer that is receiving the media files (newspaper, for example) and sending it to the printer on a regular schedule.
I am asking how you are getting this content, what program/application, etc.
The call is not required, it is an optional service and we can continue here in the chat format if you prefer.
HP products are not well supported unfortunately, they charge even more than the help I'm offering here (up to $100 for a remote/support session).
The issue here is not a function of your printer directly though, it is a program on your computer. I can guide you through the necessary steps, but I need that bit of basic detail from you to proceed.
I'll ignore the call request you've clicked on, so you won't have that added fee, though you've already paid the initial question fee you agreed to for chatting with me here, so I need to know what program you're using to get your paper to give you further instructions.