Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac is on the computer?
Click the Windows icon, click All Programs, and then click Windows Fax and Scan.
Click New Scan.
Make any desired setting changes, and then click Scan.
Click file and save as, to save it to your desktop.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.
What happened when you tried it? Was anything greyed out?
What happened when you tried it?
I apologize but I need to opt out and open this to all experts.
Hello and thank you for choosing JA for choosing JA for your IT support needs. Sorry for the issue, please follow the link below for a remote session so I can resolve the issue for you...
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