Hello and thank you for choosing JA for your support needs. Sorry for he issue Sir or Madame. I see that you are in the USA, what is the closest Major City nearest you??
Next, this issue is a Hardware problem with the Printer. We will try to reset it, if that does not work. It must be serviced to repair the problem.
This is the link as to how to reset your printer:
Chime in and let me know of your results.