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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer setting user interface on windows 10 has stopped

Customer Question

Printer setting user interface on windows 10 has stopped working. I have an HP Color laserjet and cannot install it as I cannot find any drivers for it. Can you please help?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Did this printer work on your Windows 10 previously?
Did you just install to windows 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No but it works on one of on my network.
Yes recently installed.
Yes to a remote session please. I am currently linked in to the networked of via Teamviewer
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Printer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=33c173ea-b637-4aa5-a45b-78339945d7eb
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Printer Tech replied 1 year ago.
Per our conversation, please reply back when you are available to continue. Thank you.