Printer Repair Questions? Ask IT Technicians for Answers ASAP
Was all packaging removed from the cartridge and was it inserted correctly?
Did a paper cassette also come with the printer?
You will need to check the paper cassette and the ink cassette combination for a possible mismatch.
You can go through the checks in the user guide, however if that does not work then the printer will need to be returned to the retailer as it has a fault: