I'm sorry about the issue. Please click on the Brother website below for instructions / illustrations how to troubleshoot this issue, and check:
If that does not work, please let me now the followings:
- Are you still able to make a copy from the printer's glass (not print from the computer)?
- Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
- Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below to continue troubleshooting. Thank you.