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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35202
Experience:  Troubleshoot printers, scanners, etc.
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I have a Brother MFC-J430W printer and cannot get it to

Customer Question

I have a Brother MFC-J430W printer and cannot get it to print.
It says to reload paper no parer feed but there is paper in the tray!
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
It says that there is no paper fed and to reload and press start but there is paper in the tray!
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please click on the Brother website below for instructions / illustrations how to troubleshoot this issue, and check:

http://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&prod=mfcj430w_all&faqid=faq00002490_011

If that does not work, please let me now the followings:

- Are you still able to make a copy from the printer's glass (not print from the computer)?

- Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

- Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below to continue troubleshooting. Thank you.