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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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My 8500 Office Jet is printing just in pink and black with

Customer Question

Hi
My 8500 Office Jet is printing just in pink and black with all new cartridges
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

Can you tell me, how did you clean the cartridges ?

Customer: replied 1 year ago.
Ran the clean print head utility...3 times
Expert:  Sowrav D. replied 1 year ago.

Sorry, I could not get back to you earlier, as I was facing some technical problem. Please reply me back, if you want to continue.

Customer: replied 1 year ago.
You never gave me an answer
Expert:  Sowrav D. replied 1 year ago.

Yes, I could not back to you, as you did not replied me back, after my last reply. Please let me know, do you know how to remove the printhead from the printer, because you have to clean it manually.

Customer: replied 1 year ago.
Clean the print head manually? I do not know how to do that.