I'm sorry about the issue. What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, 10.9, 10.10, etc.?
Are you still able to make a copy from the printer's glass (not print from the computer)?
What's the wi-fi/wireless status on the printer's screen?
- Have you tried to disconnect the power cord(s) from the internet/wireless modem/router device(s) for a few minutes, then reconnect
, then turn off printer, then disconnect power cord from printer for a couple of minutes, then re-connect, then wait a few minutes, and check
; if needed, shut down / restart the computer, and check.
Choose Apple logo / menu at the top left, then select System Preferences, then select Printers & Scanners (Or Print & Fax.)
Hold down the Control key as you click in the printer list at the left, then choose “Reset printing system” from the menu that appears, and confirm., (or right-click in the printer list at the left, then select "Reset printing system", and confirm.)
After you reset the printing system, the list of printer(s) is empty.
Make sure printer is powered on.
Click on the + (plus) icon at the bottom left, and it should detect your wireless printer, then add it.
Then check printing.
Please reply at the box below to continue troubleshooting. Thank you.