Thank you. If possible, please try the following first:
Right-click (or press and hold) the Start button (which is the windows logo icon at the bottom left), and then select Control Panel.
Search Control Panel for Recovery.
Select Recovery > Open System Restore > Next.
Select the date before this issue first occurred, then select Next > Finish, then check.
- If that does not work, make sure the printer is powered on
, then right-click on Start, then click on Control Panel, then click on Hardware and Sound if available
, then then click on Devices and Printers
, then right-click on the Canon printer there and remove it for now
, then click on the option Add a printer at the top, and it should detect your Canon wireless printer, then add it
, then check printing.
- If that still does not work, go to Control Panel, then click on Programs -> Programs and Features, then uninstall the Canon driver / program there
, then restart the computer
, then go to Control Panel\Hardware and Sound\Devices and Printers and if you still see any Canon item there, then right-click on it and remove it
, then download / install the MX870 series MP Driver... at the website below and check:
Please reply at the box below to continue troubleshooting. Thank you.