Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Can you send me a picture of what is happening? There should be either an attach button or a paper clip icon you can use to add it to your reply.
It seems you missed my reply so here it is again just in case: