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littlerusty2005
littlerusty2005, Technician
Category: Printers
Satisfied Customers: 5842
Experience:  Printer expert
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Black line running from top of page(right side) looking at

Customer Question

Black line running from top of page(right side) looking at paper,to bottom.also ink along right side edge of paper.Just replaced cartridge because i thought that was my problem.No lights on indicating anything wrong.
Submitted: 1 year ago.
Category: Printers
Expert:  littlerusty2005 replied 1 year ago.

Hello, my name is Rusty. That happens when there is ink on the rollers. It can get messy, and a little goes a long way. Open the front, and use a paper towel to clean the rollers where the black line is happening. Clean them as best as you can, then print a test page. Tell me the results.

Customer: replied 1 year ago.
I did as you suggested Still the same
Expert:  littlerusty2005 replied 1 year ago.

Did you see ink on the paper towel?

Customer: replied 1 year ago.
roller look clean but the line hasn't changed
Customer: replied 1 year ago.
line is 1 1/2" in on paper from right side
Expert:  littlerusty2005 replied 1 year ago.

How thick is the line?

Customer: replied 1 year ago.
Heavy pencil line. Sorry I haven't been at work today.
Expert:  littlerusty2005 replied 1 year ago.

Ok, there is likely debris on the scanner window. Since it is there the whole time, it goes from the top to the bottom of the page. Click here for cleaning instructions.

Customer: replied 1 year ago.
I'm out of town until Thursday. Will let you know if it works
Expert:  littlerusty2005 replied 1 year ago.

Ok, let me know when you get to it.

Customer: replied 1 year ago.
Didn't work either
Expert:  littlerusty2005 replied 1 year ago.

Do you see a smudge in the scanner window? Look closely, all it takes is one tiny spec of dirt.