I'm sorry about the issue. Here are the steps for how to replace ink cartridges:
Make sure the printer is powered on.
Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
Figure 1: Open the cartridge access door: click on the website below for the illustrationhttp://support.hp.com/doc-images/211/c02897680.gif
Slot for opening the cartridge access door
Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
Figure 2: Remove the cartridge from its slothttp://support.hp.com/doc-images/32/c03565514.gif
Remove the new cartridge from its packaging.
Hold the cartridge so that the cartridge contacts are facing toward the printer.
Slide the new cartridge into its slot, and then gently push it forward until it clicks into place.
NOTE: Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
Figure 3: Insert the cartridge into its color-coded slot
http://support.hp.com/doc-images/526/c02919503.gifCAUTION: Do not lift the latch handle on the carriage to insert cartridges. Doing so could cause the printhead or cartridges to be incorrectly seated, which could damage the print mechanism and cause printing problems.
Repeat these steps for other cartridges, if necessary.
Close the cartridge access door.
Wait until the warm-up sequence finishes and your printer is quiet before printing / copying.
- Please click on the website below for full video instructions on how to replace ink cartridges for your printer model:
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