Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
I am sorry to know that you are facing problem with your printer.
Clear the print jobs pending from earlier print command. you can shut down the printer power leave it turned off, reboot the comptuer after that if the problem persists we will have to remove the printer driver and reinstall a fresh copy of it. Let me know the time you would be online.