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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9768
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I have the same problem. Says clear scanner jam, I believe I

Customer Question

I have the same problem. Says clear scanner jam, I believe I have cleared it, but it keeps not going back to clear.
what can I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Please tell me what maker, and what model #, of scanner you have.

Try opening up the scanner part of the machine (I could be much more specific if I knew the maker and model number of this machine, of course), and examine it for any fouled, broken, jammed, or otherwise out-of-order paper presence sensing switches. That is most likely to be the current problem.