Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Try giving the printer a hard reset and a rest-reset, first of all:
- unplug it while it is On, sharply and suddenly.
- Leave it that way for a while. Meanwhile, open it up and examine it for any sign of paper jams, loose parts in the works, etc.
- After 2 or more hours, plug it in to the power again. See whether the error message goes away.
Let me know how it goes. I will have more advice to offer. Thanks.
Owing to my being in Eastern Time Zone time, I was not able to get back to this case by 7 a.m.
Would you like further advice?
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