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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14407
Experience:  10+ years work experience.
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I need assistance to get my printer set back up. It was

Customer Question

I need assistance to get my printer set back up. It was taken off when I signed up for Centrurylink, and they told me I have to remove Microsoft from my service. I have Pixma MX472. My e-mail address is: ***********.
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

Nothing has to be done to your service, as far as "Removing Microsoft". We will simply, need to reconnect your printer to the router and reinstall the printer on your computer.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason