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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31179
Experience:  Printer and scanner problem resolver for over 15 years
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I have a CM1514fnw, Serial #CNJ6DETQJ5. The print heads are

Customer Question

I have a CM1514fnw, Serial #CNJ6DETQJ5. The print heads are not aligning, and my prints are blurry. Is there a software fix for this?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Have you done a print alignment yet on the printer? Please let me know and what other steps you have taken.

Thank you

Customer: replied 1 year ago.
It is still not aligned
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** know it is not a software issue

It is the print head that has faulted.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
I gave you my serial number. How do I find out if this is still in warranty?
Expert:  Richard replied 1 year ago.

I cannot see it from this, as its based on what the retailer offered you.

By default it is 1 year though some retailers offer two or even longer. You will need to check with the retailer you bought it from sorry.

Customer: replied 1 year ago.
OK Thank you. I will sign off now
Expert:  Richard replied 1 year ago.

your welcome,

If you need anything else, please let me know.

And please remember to rate my service via one of the stars at the top of the screen then submit

Thank you

Richard