Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).What we can try here are some cleaning and reset steps.First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.
Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I’ll advise further if needed.
Can you please tell me more about the specific printer model you have?
I'm sorry but this is beyond the scope of the original question, and I am not familiar enough with the equipment you have to be comfortable advising you. I'll opt out, and give another expert an opportunity to assist you from here.
Best of luck to you.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
You said the machine was an Epson r290 but the link you sent is not an Epson r290 at all even if it does use an L800 driver.
The one you sent a link to is a UV flatbed printer and this error is not something you can fix yourself on one of those and you will need a technician.
On an Epson the error refers to the print head being blocked, or needing to be replaced.
However since you are possibly using an Epson driver with a UV printer it could be a substitute for a lens error or something similar.
In order to find out what is causing it a technician would have to look at it.
If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your printer.
The error refers to the print head being blocked meaning if it is not the error is caused by the carriage not the print head itself. If the print head itself is damaged it could cause the carriage to not move properly so normally you would need to try a new print head. Then if the same thing happens the carriage assembly would have to be replaced. This is assuming the error is correct. If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your printer.
The encoder strip is actually part of the carriage assembly, so yes but to replace it you need to replace the entire assembly. Cleaning it if it is dirty could help.