Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you have any trouble with printing on regular paper (just a normal document) or making a photocopy?
Have you gone into the printer settings to tell it which paper is in which tray?
When you open the tray and close it, it should prompt you to tell it what was put in.
It should show on the front panel of the printer.
If it is not, that is an indication of an internal hardware problem (bad sensor or control board), which is likely the underlying issue of why it will only default to the manual tray as well, because it can't detect the primary tray.
Open it up, remove the paper supply, and blow the inside out with compressed air.
Fan the paper stack, replace it,
Then reset the machine:unplug power at the wall outletwait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I’ll advise further if needed.
No, this is really about all you can do yourself - to clean and reset the system.
Beyond that we'd be looking at a hardware fault that will ultimately require repairs. I'll advise further on that if needed.
You're welcome, and good luck!