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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Support Code C000 with flashing triangle with electrical

Customer Question

Support Code C000 with flashing triangle with electrical symbol - how can I fix?
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
After unplugging power source from rear of printer and reinstalling printer cartridges, support code C000 cleared and printer is operational.
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
6A00 means there is an issue with the print head.
Turn the machine off and unplug it.

Then by hand move the carriage by hand.
It should move freely, if it does not it is either jammed by something like a piece of paper or it is damaged.

Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar.

Plug the machine back in and turn it on.
Give it a minute or two to detect the print head in the middle and recalibrate it.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.