Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I’ll be glad to help with the printer issue.
There is most likely a print job stuck in the queue. Delete the print jobs in the print queue and try to print again.
1. Open Devices and Printers from the Start Menu
2. Right-click on the printer with the problem and click on See What's Printing
3. Click on each item in the list and choose Document, Cancel, then Delete each print job in the queue
Sounds as if the printer is offline. Do the settings in Devices and Printers show printer Online / Status?
Also, is there a cancel button on your printer that you can use for any pending jobs to delete?
Sorry. I lost the connection as well.
The LPT1 is the type of connection from the old printers to your computer.
Do you know if you have an LPT1 or USB cable from your printer to your computer?
I'll open the question so other experts can help.
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
You can ignore the rating. I will send up the refund request now. Thank you.