I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
I am glad to hear that you were able to fix that yourself. You did not waste $23 because you you were able to make my acquaintance, right? :) I am totally kidding. Our work here is guaranteed 100%. I will send up the refund for you right now.
Thank you for getting back with me.
Thank you again,