Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What is the full model number of the printer? All I have is the number 1. Have you tried cleaning it yet?
It should be somewhere on the printer itself or if you try to print from your computer it should show there as well in the window that opens. How did you clean it?
The carriage should move freely by hand if you unplug the machine unless it is damaged. I still need the model number though and even with the error the computer should show it. How did you clean it when you said you cleaned it before?
You still have not given me the model number so I had absolutely no way of knowing what type of assembly it had. I have asked you for it 3 times now. Please give it to me so we can continue as I said it should be on the machine somewhere. If you can not find it even with this error, trying to print on the computer the window that opens should say it as well. I also asked how you cleaned it not when. Please answer these questions so I can help you. Go to this pages to see the thousands of people I have helped:
I deal with this error every single day, but if you will not even give me the model number I do not know what you are expecting me to tell you.
Thank you, ***** ***** did you clean it when you did?
How old is the printer? If over a year old did you get an extended warranty?
I still need to know, how did you clean it when you did?
Did you use the software on the computer, the buttons on the printer, did you do it by hand?
Ok thank you, ***** ***** want to try manually cleaning it by hand then.
Turn the machine off and unplug it, if it wont turn off just unplug it.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.There is an area ink will sometimes come out of when pushed on the cartridges that is normal, just get any dried ink off of them including the new one.
Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges (I suggest using the old BLK to rule out the cartridge causing the issue) and check to see if the problem is still there.If this did not work please come back and let me know by clicking on reply to expert so we can continue.If it did work please don’t forget to leave a positive rating it is greatly appreciated.
This is your machine or at least the one you gave me an ID for, and unless damaged the door should open freely:
Since you keep claiming I do not know your machine even though you did not answer my questions, and have not told me what happens when you try to open the door I will be opting out and opening this to all experts.
If anyone else wants to help they will reply the same way I did. Please note they can see this entire conversation so it could take a while.