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Louie
Louie, Technician
Category: Printers
Satisfied Customers: 11452
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I can't print, I get a message that my printer is off line,

Customer Question

I can't print, I get a message that my printer is off line, but the cable is connected and the power is on
Submitted: 1 year ago.
Category: Printers
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, the Canon Pixma MG300 series including the 3520 are wireless printer and as such, the USB port is not functional. This is as stipulated in the overview of the features of this particular model as may be viewed in Item # ***** HERE; "...A printer connected to the USB port of your Mac, PC, AirPort Base station, or Time Capsule is not supported..."

I realize that the above information may perhaps be not what was expected. Unfortunately, it is a design imposed limitation; sorry for having to be the bearer of bad news.

Customer: replied 1 year ago.
You were 100% wrong!!!!!
The problem was the printer cable.
I am stopping payment

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