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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8753
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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MyHP Office jet 4620 will not print I replaced the catridges

Customer Question

myHP Office jet 4620 will not print I replaced the catridges
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

does it give an error message on either the printer or the computer ? If so what message

does it look like it is trying to print but spits out a blank page ?

Customer: replied 1 year ago.
should we put the cartridges back in.
Expert:  Robert M. replied 1 year ago.

well yes it wont print without cartridges did the problem start when you put in new cartridges or did you put the new cartridge in because of the problem and they didnt solve it.

Customer: replied 1 year ago.
It prints but barley can see the black ink.
Expert:  Robert M. replied 1 year ago.

it probably needs the print heads cleaned

you can do the self cleaning routine 2 or 3 times before you decide it isnt working.

  1. On the printer control panel, press the Setup button ().

  2. Press the Right Arrow button () to select Tools, and then press OK.

  3. Press the Right Arrow button () to select Clean Printhead, and then press OK. The printer cleans the printhead.