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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20569
Experience:  Computer networking/repair. 12+ years experience.
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I am trying to replace ink cartridge in MG5220 but it is

Customer Question

I am trying to replace ink cartridge in MG5220 but it is stalled and unaccessible to me now.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Will it not move over when you lift the lid?
Are you getting any error message?

Customer: replied 1 year ago.
error message says there is a printer error and I should turn off power and restart which I did. I may have cause a problem as I opened the lid took out the dry yellow ink and left the lid open while I went to the store to replace it. When I returned the block of ink had gone over to the side so I couldn't replace the yellow ink.
Expert:  Nathan replied 1 year ago.

Is it giving you any specific error code/number though?

Customer: replied 1 year ago.
No it said if turning off doesn't work then use the manual?
Expert:  Nathan replied 1 year ago.

Okay,

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Expert:  Nathan replied 1 year ago.

Note: If you can't get it to move, unplug power and pull the carriage over manually, so you can access the cartridges.

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