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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 33113
Experience:  Printer and scanner problem resolver for over 15 years
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I have a Cannon Pixma MP5600. I rarely use it but I printed

Customer Question

I have a Cannon Pixma MP5600. I rarely use it but I printed out several papers last week. Today the paper will not feed and it keeps telling there is no paper. It appears the wheel that grabs the paper is not turning
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, can you remove the power to the printer (so unplug it from the power socket) then wait 10 minutes

Connect the power to the printer, turn it on and tell me if it now prints please.

Customer: replied 1 year ago.
Still not working the paper wheel will not turn to feed the paper
Expert:  Richard replied 1 year ago.

Ok, can you shake it as its trying to turn the wheel in the even the gearing is jammed.

Tell me if it then gets the wheel to move please.

Customer: replied 1 year ago.
No dice
Expert:  Richard replied 1 year ago.

ok, are you able to try to manually move it with your hands to get it unstuck?

Customer: replied 1 year ago.
tried that and it will turn that way
Expert:  Richard replied 1 year ago.

Thanks

It is the internal gearing or drive motor (when it has too much load) that has faulted.

We have ruled out all other causes and options.

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
thanks
Expert:  Richard replied 1 year ago.

your welcome

If you need anything else, please let me know

And please remember the service rating via one of the stars at the top of the screen.

Thank you