Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi,I’ll be glad to help with the printer issue.
This problem occurs from a faulty print head that is clogged with dry ink or has gone bad.
You can try to clean the print head by running the clean print head maintenance tool.
To clean the print head:
Press Menu, 8, 2.
Press a or b to choose Black, Color, or All. Choose All
The machine cleans the print head.
When cleaning is finished, the machine
will go back to Ready screen
Sometimes the cleaning needs to be 2-3 times before ink will appear. If that still fails, then the print head is clogged beyond normal repair and will need to be replaced. A replacement print head can be purchased from Brother parts here:
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If it stopped again, then it is a print head malfunction. The print head will need to be replaced unfortunately.
Contact Brother support for a replacement print head: http://www.brother-usa.com/askus/#.VgV_riuGOao
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