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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I have a Brother mfc 295 approx 6 yrs old. One page printed

Customer Question

I have a Brother mfc 295 approx 6 yrs old. One page printed only light blue so I installed new black cartridge. (No indication that any of the cartridges were low--maybe this function no longer works.) Now I only get two blank pages when I send any print jobs from PC. It sounds like the words are actually being printed on the pages but nothing's there.
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hi,I’ll be glad to help with the printer issue.

Expert:  WesPCDr replied 1 year ago.

This problem occurs from a faulty print head that is clogged with dry ink or has gone bad.

You can try to clean the print head by running the clean print head maintenance tool.

Expert:  WesPCDr replied 1 year ago.

To clean the print head:

Press Menu, 8, 2.

Press a or b to choose Black, Color, or All. Choose All

Press OK.

The machine cleans the print head.

When cleaning is finished, the machine

will go back to Ready screen

automatically.

Customer: replied 1 year ago.
I did all that but the page is still blank.
Customer: replied 1 year ago.
I am doing it again but this time chose "All" instead of "black."
Expert:  WesPCDr replied 1 year ago.

Sometimes the cleaning needs to be 2-3 times before ink will appear. If that still fails, then the print head is clogged beyond normal repair and will need to be replaced. A replacement print head can be purchased from Brother parts here:

http://www.brother-usa.com/IndPrintSewEmb/ToSupport/Contact.aspx#.VgMRUSuGOao

Customer: replied 1 year ago.
Worked that time!! Thanks very much
Expert:  WesPCDr replied 1 year ago.

Great!

Expert:  WesPCDr replied 1 year ago.

Glad it worked. Please rate my service below. Thank you very much.

Customer: replied 1 year ago.
My printer printed for awhile then stopped again. I replaced all of the print cartridges with inew ones and cleaned it again. It still doesn't print. Can you help me further since the answer didn't ultimately work or do I have to pay again? Thank you!
Expert:  WesPCDr replied 1 year ago.

If it stopped again, then it is a print head malfunction. The print head will need to be replaced unfortunately.

Expert:  WesPCDr replied 1 year ago.

Contact Brother support for a replacement print head: http://www.brother-usa.com/askus/#.VgV_riuGOao

Customer: replied 1 year ago.
OK. THanks.
Expert:  WesPCDr replied 1 year ago.

Sure. Please rate my service below. Thank you very much.