Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What is your computer, that you print from: a Windows PC or an Apple computer?
Which version of Windows (or MAC OS X ) is on it?
(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found inStart - Control Panel - System and Security - System .)
The drivers may have become corrupted. Do the drivers for the printer reside on the Windows Server 2008 R2 64-bit machine, and is it the computer that is directly connected to the Canon wide-format printer?
...If so, I suggest uninstalling the drivers for the Canon wide-format printer, restarting the server, then re-installing those drivers for the Canon printer.
Then the problem could be caused by a great variety of causes:
- spooling settings.
- network permissions.
- malware infection.
- Canon printer's interface or network electronics failing (I am presuming, at this point, that the 'test page' that prints OK is generated by the printer itself and does not involve the interface hardware of the printer.)
- flakey cable(s), loose cable(s).
So, have you monitored packet transmission to the printer itself?
That is, Would all the print jobs be being sent to the printer?
When you say the test print is sent from the VM, what does that mean exactly?
So: was there an update to the server installed recently? or about the time the printer became unreliable/inoperative, a few days ago?
Was *anything* done to the server a couple days ago? don't just say 'no' :) just, please, look in the logs on the server. Even if nobody authorized changed something, perhaps someone unauthorized did.