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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11416
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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I have a canon lbp6000 hooked up to Mac airbook with

Customer Question

I have a canon lbp6000 hooked up to Mac airbook with Yosemite OS. I downloaded capt driver . It worked for a month and now printer fails.How do I get it working again?
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Do you bill me after I discover whether "solution" is working or not?
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I can help you with your question. I would re-install the driver, but before doing that completely remove the previous driver. Here are the steps:

1. Click the [Printers & Scanners] icon in [System Preferences].

2.Select the printer you use on [Printers], then click [-].

3. Delete the printers that are registered, then close the [Print & Scan] dialog box.

4. Open Finder application of your Mac OS X.

5. Select [Go] → [Go to Folder] from the menu bar.

6. Enter the following folder locations, click [Go], then delete the files and folders.

Delete Example: You can delete files and folders by dragging them to the [Trash] icon in the Dock.

Location

Files and folders to delete

/Library/Printers/Canon/

CUPSCAPT

/Library/LaunchAgents/

jp.co.canon.CUPSCAPT.BG.plist

/Library/Printers/PPDs/
Contents/Resources/

Delete all the following files in the folders.

CNMCxxxAUS.ppd.gz

(xxx is a model name starting with [LBP].)

When the [Authenticate] dialog box is displayed

Enter the administrator's name and password, and then click [OK].

7. Close all open windows.

8. Restart your computer and empty the Trash Bin.

The printer driver is uninstalled.

Next, go to the imageCLASS LBP6000 - Drivers & Software page, and then download the file CAPT Printer Driver Ver.3.67 for Mac OS X 10.5/10.6/10.7/... listed under the [Recommended for You] section.

After installing the printer, please follow the instructions below to add the printer:

1. Click the [Printers & Scanners] icon in [System Preferences].

2. Click [+].

3. Click [Default], and then select the printer to be used from the printer list.

4. Select [Select Printer Software] from [Print Using].

5. Select the printer to be used from [Printer Software], and then click [OK].

6. Click [Add].

7. Make sure that the printer to be used is displayed, and then close the [Print & Scan] dialog box.