Hi, I am Tech Michael and will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.
If you are new to the site, this is briefly how it works:
1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.
2. I will give you the best possible Answer for your problem without the ability of actually being present with you.
The better you describe the problem, the quicker I can help ;-)
3. Remember to leave a Positive Rating after we're finished. it doesn't cost anything additional to rate kindly;-)
I am only compensated for my time and expertise if you rate kindly.
How old is your printer?
Also, when did it stop printing both sides of the paper?
Hi I noticed you haven't rated as of yet?
I receive no credit for my time and expertise with you unless you do and its been quite some time. I can help you with this technical issue but please rate kindly so I can continue, there is no cost to you for rating kindly;-)