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There is another method to try. Pressing the quick setup button, or the WPS button, does not always work for one reason or another.
To start: What computer will you be printing to the printer from, a Windows PC or an Apple computer?
Which version of Windows (or MAC OS X ) is on it?
(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found inStart - Control Panel - System and Security - System .)