Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you unplug for a minute and replug, then check if you get any specific error code/message number showing on the display screen? If not, please count carefully again. 10 is not a valid trouble code for this model (though 9 and 11 are)