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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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The printer states that there is an error and that I should

Customer Question

The printer states that there is an error and that I should cancel printing and then shut the printer off.
I am unable to figure out how to cxl printing?
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. What is the exact error on your screen Sir or Madame? Yes, please cancel the print job...

Customer: replied 1 year ago.
the screen says: Printer error has occurred
cxl printing and then turn device offi do not know how to cxl printing
Expert:  VanMagnus Systems replied 1 year ago.

Please restart your Printer and your PC. Then try Printing once more....

Customer: replied 1 year ago.
no luck!!
Customer: replied 1 year ago.
now what?
Expert:  VanMagnus Systems replied 1 year ago.

Ok.. Give me a few moments...

Expert:  VanMagnus Systems replied 1 year ago.

https://www.youtube.com/watch?v=aedPja3XL_I

Please try the procedure above to reset the printer....

Customer: replied 1 year ago.
I followed the video twice but to no avail.My husband inserted new cartridges yesterday which he has down numerous times without incident, but do you think that the issue might be with the installation.
There is no indication on the screen that there is anything wrong. Just a thought.
Expert:  VanMagnus Systems replied 1 year ago.

Now, this printer has printed before with out a hitch correct Madame?

Customer: replied 1 year ago.
that is correct
Expert:  VanMagnus Systems replied 1 year ago.

Ok, then please do pull all cartridges out and unplug the printer for 30 minutes...

Customer: replied 1 year ago.
Thank you so much for trying but my husband was able to fix the problem this evening.
Expert:  VanMagnus Systems replied 1 year ago.

What was wrong Madame and what did he do to fix the issue??

Customer: replied 1 year ago.
He just took the cartridges out and put them back in- never turned the machine off
Expert:  VanMagnus Systems replied 1 year ago.

Hold a moment....

Expert:  VanMagnus Systems replied 1 year ago.

Ok....