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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12917
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Try to print printer says it is in pause mode when i try to

Customer Question

try to print printer says it is in pause mode when i try to resume printing it does not print
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
mac osx version 10.10.3
Expert:  Dustin replied 1 year ago.

Thank you, ***** ***** the printer connected by usb, or wirelessly?

Customer: replied 1 year ago.
wireless
Expert:  Dustin replied 1 year ago.

Thank you.. Lets try something simple to start.

Turn off the printer, the mac, and also the wireless router. ( unplug the router from power)

Wait one minute then plug all back in. After you boot up, can you print?

Customer: replied 1 year ago.
no it will not print
Expert:  Dustin replied 1 year ago.

Question. What color is the wifi light on the printer?

And if you go to the system preferences, prinetrs and scanners.. Click add printer, then network printer. Can you see the printers ip address listed?

Customer: replied 1 year ago.
i don't see add printer but looks like ip address is 192.168.1.121
Customer: replied 1 year ago.
i only see a green light on printer
Expert:  Dustin replied 1 year ago.

Add printer is the + button..

Lets try this, on the printers and scanners window. Where you see your printer listed. Hold down the ctrl key, and click on your printer.

It should ask you to reset the printing system. Once thats done.

Click the + button, choose add printer, network. And then select the printer by ip and add it. Can you print after adding it that way?

Customer: replied 1 year ago.
what do we do now?
Expert:  Dustin replied 1 year ago.

Did you see my last message about resetting the printing system?

Customer: replied 1 year ago.
now i have no printer listed at all
Expert:  Dustin replied 1 year ago.

Ok, if you click the add printer button on that window.

Does it detect your network printer by ip? does it show anything at all in the add printer > network window. or the add printer window?

Customer: replied 1 year ago.
no it does not show anything at all
Customer: replied 1 year ago.
i have a doctors appt. shortly how do we continue this printer problem ?
Expert:  Dustin replied 1 year ago.

We can continue when you return, simply send a reply when you are ready.

What id like to try next, is reconnecting the printer to your wireless network. Do so through the printer control panel, as shown on page six.

http://www.usa.canon.com/app/pdf/wireless/setup_620_980_mac.pdf

We can go over that when you return.

Customer: replied 1 year ago.
hi I'm back and ready to go!
Expert:  Dustin replied 1 year ago.

Ok, let me know if your able to reconnect to your same wifi network using the printers control panel, and page six of the link I sent.

Customer: replied 1 year ago.
i belive i can but I'm not sure what you mean
Expert:  Dustin replied 1 year ago.

Did you try following the previous steps I suggested.

Start on page six of the document I sent, and try to connect the printer to your wifi network again.

Customer: replied 1 year ago.
my name is ***** ***** and i was being helped by one of your techs can you get me back to him
Expert:  Dustin replied 1 year ago.

Hello Harold, I was working with you previously.

Have you had a chance to try these steps?

What id like to try next, is reconnecting the printer to your wireless network. Do so through the printer control panel, as shown on page six.

http://www.usa.canon.com/app/pdf/wireless/setup_620_980_mac.pdf

If you have tried them, let me know if you got stuck at any point or if you could reconnect the printer to the wireless network.

Thank you,

Dustin S.

Customer: replied 1 year ago.
my printer is still not working. my network shows no printer at all. I am going to have best buy geek squad set up my printer.
Thank you for trying to help but it is not working.
Expert:  Dustin replied 1 year ago.

Understood Harold. I feel the geek squad is overpriced and we could work through this issue, but I do hope you find a resolution.

If you change your mind or need anything further, let me know.

Dustin S.

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