Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What specifically is the printer doing (or not doing)?
That does not matter. Copy/fax/scan modes initiated at the machine itself will be overidden by a print command.
If you send a print job, so long as the printer is properly installed and connected, it will print automatically.
Does it just not respond at all, or does it print a blank page?
How is the printer connected (usb, wifi, etc)?
Please be more specific - is the cord usb?
If you try to make a copy, directly from the glass, what happens there? Any error messages/codes on the printer?
If you had it connected by wifi before, then you can't just switch over to usb, the computer won't understand the connection change.
Go into your devices/printers folder, right click the epson, then Remove Device
Reboot the computer. During that time power the printer off also, and disconnect the usb cord from the computer.
Bookmark/favorite this page to get back to me after the reboot if needed.
Then go here: http://bit.ly/1KoAXxv
Download and install the Drivers and Utilities Combo Package, when prompted choose local printer)
Plug usb back in, and turn printer on.
No problem, take your time. Let me know how it works out, when you have a chance.