Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Is there any more to the error?
Let's try doing a manual cleaning of the machine and see if that helps at all.If you have any trouble or get stuck at any point please let me know so I can help you.Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.If this did not work please come back and let me know by clicking on reply to expert so we can continue.If it did work please don’t forget to leave a positive rating it is greatly appreciated.
Please give me the exact and entire error message.
How is the printer connected to the computer?
There should be 2 cables if you are using USB and not WiFi a power cable and one from the printer to the computer. Disconnect and reconnect both ends of the one to the computer.
Ok now test the machine.
I apologize but I need to opt out and open this to all experts.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please clarify - are you seeing this error on the computer screen or on the printer itself?What specific connection is being used (usb, wifi, ethernet, etc)?