How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24063
Experience:  Computer networking/repair. 12+ years experience.
59725966
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

Error Code 20 on Canon PIXMA MG5320 printer

Customer Question

Error Code 20 on Canon PIXMA MG5320 printer
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Is there any more to the error?

Customer: replied 1 year ago.
Not that I know of. The only thing I had done was to install new ink cartridges.
Expert:  Freddy M. replied 1 year ago.

Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

Customer: replied 1 year ago.
Still not working - same error code
Expert:  Freddy M. replied 1 year ago.

Please give me the exact and entire error message.

Customer: replied 1 year ago.
Printer not activated-error code 20
Expert:  Freddy M. replied 1 year ago.

How is the printer connected to the computer?

Customer: replied 1 year ago.
same plug as always
Expert:  Freddy M. replied 1 year ago.

There should be 2 cables if you are using USB and not WiFi a power cable and one from the printer to the computer. Disconnect and reconnect both ends of the one to the computer.

Customer: replied 1 year ago.
Done I think
Expert:  Freddy M. replied 1 year ago.

Ok now test the machine.

Customer: replied 1 year ago.
No luck
Expert:  Freddy M. replied 1 year ago.

I apologize but I need to opt out and open this to all experts.

Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you please clarify - are you seeing this error on the computer screen or on the printer itself?
What specific connection is being used (usb, wifi, ethernet, etc)?

Related Printers Questions